Is this forum still read by MyTrail support personal

I have the feeling that mostly users use this forum and MyTrail supporter are not present anymore.

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It’s really a shame to pay for a service with nobody on the other side.
Because of this silly company, I lost almost 50 tracks that were registered on my account.
I can’t log in anymore since the last update of the App.
I’m really Angry.
Could someone suggest me an alternative of this f…g App ?

I switch to Bergfex. But this app is German/Europe orientated.